HealthBridge

Support

Nothing is syncing

Open a run on the Sync tab. Each field says how recent Google's data was.

If that time is old, your tracker has not uploaded. Open the Google Health app and let it sync. Leave it in the background: iOS stops it if it is swiped away.

If that time is recent and nothing was written, there was nothing new.

Settings, Tracker reminder sends a notification when the tracker has stopped uploading.

A field says “Not shared by Google”

Sign out and sign in again in Settings, and tick every permission on Google's screen.

A field says “Apple Health access is off”

Open the Health app, Sharing, Apps, HealthBridge, and turn the field on.

The same data appears twice in Apple Health

Settings, Duplicates. “Google Health app” skips what the Google Health app already wrote. “Any source” skips what any app or device wrote for the same time.

Remove what HealthBridge wrote

Settings, Remove synced data, then choose the field.

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